bk9911 Privacy Policy

Data Collection

bk9911 may collect information from you in various ways. The nature and sources of the information collected are described in detail below.

2.1 Registration and Account Information

When you create an account at bk9911, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language

2.2 Identity Verification Information

For the purposes of security and fraud prevention, and to comply with our responsible gaming policy, we may request additional documents for identity verification in certain circumstances:

• National ID (NID) or passport copy
• Driving licence
• Proof of residence (utility bill, etc.)
• Proof of ownership of payment method

2.3 Financial Transaction Information

During deposits and withdrawals, we record transaction-related information such as: payment method (bKash, Nagad, Rocket, Upay, bank transfer), transaction amount, date and time, and transaction reference number. bk9911 does not directly store complete bank card or payment account details.

2.4 Technical and Usage Information

Some information is collected automatically when you browse our platform:

• IP address and device type
• Browser name and version
• Operating system
• Time of access and session duration
• Pages visited and click patterns
• Referral URL

2.5 Gaming Activity Information

Monitoring your gaming behaviour is part of our responsible gaming policy. This includes: list of games played, bet amounts, win and loss history, session duration, and bonus usage details.

Sharing Data with Third Parties

bk9911 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners follow their own privacy and security standards.

4.2 Game Software Providers

Software providers integrated into our platform for game operation (such as Pragmatic Play, Spribe, JILI, PG Soft) may process gameplay data. They operate under strict data protection agreements.

4.3 Law Enforcement Agencies

We may be legally required to disclose information in response to a court order, legal process, or a valid request from a government authority. Where the law permits, we will attempt to notify you in advance.

4.4 Business Transfers

If bk9911 undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such an event, we will notify you by email and via a notice on our platform.

4.5 Other Circumstances

Outside of the cases above, we will not share your information with any third party without your explicit consent.

Data Security Measures

bk9911 maintains industry-standard technical and organisational measures to protect your personal information.

6.1 Technical Security

• SSL/TLS Encryption: All data transfers between our platform and your device are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is kept as a strong encrypted hash.
• Firewall and Intrusion Detection: Our systems are equipped with advanced firewalls and real-time monitoring to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of verification is provided for sensitive operations.

6.2 Organisational Security

• Staff receive regular training on data protection.
• Access to information is restricted to relevant staff only (on a need-to-know basis).
• Strict data processing agreements are in place with third-party service providers.
• Regular security audits are conducted.

6.3 Response to Data Breaches

In the event of a data security breach, we will notify affected users by email as quickly as possible and take the necessary remedial action. The relevant legal authorities will also be informed in a timely manner to ensure full resolution.

Data Retention Period

bk9911 retains your personal information only for as long as necessary. The retention periods for different types of data are described below:

8.1 Active Accounts

We retain your information for as long as your account remains active. Even after account closure, certain information may be kept to meet legal obligations and to handle potential claims.

8.2 Financial Transaction Records

We are legally required to retain financial transaction records for a minimum of five (5) years in order to comply with Anti-Money Laundering (AML) regulations.

8.3 Identity Verification Documents

Identity verification documents are retained for at least five (5) years from the date of account closure, in accordance with regulatory requirements.

8.4 Gaming Logs and Analytics Data

Detailed logs of gaming activity are generally retained for up to two (2) years, after which they are aggregated and anonymized.

8.5 Cookies and Technical Data

Session cookies are deleted as soon as the browser is closed. Persistent cookies are generally retained for up to 12 months. Analytical data is stored in summarized form.

Changes to the Privacy Policy

bk9911 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the platform.
• The "Last Updated" date at the top of the policy will be changed.

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy. Therefore, we recommend reviewing this page on a regular basis.

If you do not agree to the revised policy, you may contact us to request the closure of your account.